FAQs

Fitness Membership Terms and Conditions

All customers who purchase a Fitness Membership from Northumbria University Sport must read and agree to the following Terms and Conditions documents:

1. Northumbria University Sport Terms and Conditions

2. Northumbria University Sport Membership Types and Prices

3. Cancelling your membership

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Do you have any part time vacancies at Northumbria University Sport?

When we do advertise for general vacancies, information is always available through the central University website at http://work4.northumbria.ac.uk/.

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How do I book an event at Sport Central?

To book your event please contact our dedicated Events and Conferences team at the following email address northumbriasportevents@northumbria.ac.uk.

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Do I need to read the Terms and Conditions before hiring a facility?

Yes, it is very important that the Terms and Conditions are read in full before you make your purchase to ensure that you are fully aware of the terms of your purchase.

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What type of events does Sport Central host?

The type of events range from 3,000 spectator events, through to conferences for 100 delegates and day to day meetings for 12 people.

To find out more please contact our Events Team via northumbriasportevents@northumbria.ac.uk.

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How can I pay for my membership?

Annual Membership can be purchased using our Memberships page. Annual membership can also be purchased in person at Sport Central. Payment must be made in full by either cash, cheque or credit/debit card before any use of sport facilities or services takes place.

Monthly membership paid by Direct Debit can be purchased using our Memberships page.  Monthly membership may also be purchased in person at Sport Central.

Direct Debit payments will be collected from your account on the 1st of each month or the nearest working day after that date and relate to the month ahead. When purchasing a Direct Debit membership, a pro-rata payment will be required for the amount that relates to the time between the membership contract being entered into and the first Direct Debit collection date. If purchasing online, this amount must be paid for by Credit or Debit Card. Payment may also be made in cash or cheque if purchasing in person at Sport Central.

Please note however that any membership contracts entered into after the 15th of the month will be liable for a longer pro-rata payment as it will not be possible due to the processing time required to collect on the 1st of the following month

Example A: If a membership contract were entered into on the 10th November, a pro-rata payment for the period 10th November to the 30th November would be payable. The first Direct Debit deduction would take place on the 1st December and relate to the month of December.

Example B: If a membership contract were entered into on the 16th November, a pro-rata payment for the period 16th November to the 31st December would be payable as the deadline for processing would have been missed. The first Direct Debit deduction would take place on the 1st January and relate to the month of January.

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I am a graduate of Northumbria University; do I qualify for student membership rate?

Student membership is only available to individuals who are on a current accredited course at Northumbria University and are registered on the Northumbria University student database. If you have graduated from Northumbria University you will qualify for Associate membership, a degree certificate is required as proof of graduation.

Retired members of Northumbria University staff, direct family members of Northumbria University staff, NUS Card Holders and 16-18-year-old bus, metro or train Card Holder also qualify for associate membership.

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I would like to cancel my membership; how do I do this?

You can cancel or modify your membership by completing an Online Membership Modification Form.

Please check our Terms and Conditions carefully to find out whether you are eligible to cancel your membership.

To ensure that we can contact you to confirm your cancellation or discuss any issues, please check that your email address is input correctly and add the domain '@northumbria.ac.uk’ to your safe senders list.

Modify/Cancel My Membership

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I am a Northumbria University staff member, what is Salary Deduction?

We offer Northumbria staff an option to pay for a Sport Central Fitness Membership via a monthly deduction from their salary. 

The cost is £20 per month. The minimum term is 12 months. 

For more information on this and other membership options click here 

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Do I need to read the Terms and Conditions before purchasing a membership?

Yes, it is very important that the Terms and Conditions and Health Commitment Statement are read in full before you purchase your membership to ensure that you are fully aware of the terms of your purchase. 

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Do I need to sign up for membership for a year or do you offer monthly memberships?

We offer annual and monthly direct debit options for our Fitness Memberships. All annual memberships run from 1st September to 31st August of the following year irrespective of when the purchase takes place.

Monthly Fitness subscriptions are offered on a minimum three-month Direct Debit contract period. You may not cancel your membership in this period other than in accordance with the Terms and Conditions.

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Kids Camps - All you need to know

 

WHAT TO BRING

During camps there are a few things that your son/daughter will need:

  • Packed lunch containing enough food for lunch and any snacks they might want throughout the day
  • NAMED water bottle that they will be able to fill up at sport central throughout the day
  • Appropriate clothing and footwear e.g shorts, joggers, sports top/t-shirt and trainers.

Please do not send your child in wearing crop tops, jeans or football boots.

  • Swimming kit on the days specified from the Academy team. For swimming days you will need a costume/trunks, towel, goggles (optional) and shampoo/conditioner (optional)
  • Colouring/work activities and pencil cases can be brought in for lunchtime use and towards the end of the day

 


 

A TYPICAL DAY AT SPORTS CAMP

In the morning children can be dropped off from 8:30 – 9am where they will need to be signed-in.

The morning sessions run from 9am until 12pm, with a 30minute break around 10.30am to either rest, have a snack or enjoy some free-play. In the mornings children will meet the coaches and other children, play warm up games and take part in the first few sports of the day.

Lunch is from 12-1 every day. Everyone will have time to eat their food and have some time to rest. All lunches are supervised by Northumbria staff. There are also vending machines that  children can be taken to at lunch time to purchase extra snacks if you wish to give them any pocket money.

The afternoon session will include sports up until 4.30pm, with a break around 3pm, with a different sport being offered each 45/60mins. From 4.30pm there will be some fun cool down games and activities.

If you wish to collect your child before 4pm, please inform staff in the morning so they are aware of an early collection.

Please be aware drop off time is from 8:30am – 9am and collection is from 4pm-5pm.

Please do not arrive before 8:30am or after 5pm. 

 


SPORT CAMP COACHES

Every camp will have a Northumbria Sport member of staff as a Camp Manager, accompanied by two lead qualified sport coaches.

All our Sport Camp staff are registered/cleared with the Disclosure Barring Service (DBS) with an ENHANCED CHECK. 

 


COMMUNICATION FROM THE NORTHUMBRIA TEAM

After booking your place you will receive a receipt and confirmation booking email. The confirmation booking email will include a link to our health and safety form. Please complete this including all information that we may need to know to ensure your child has fun and is kept safe. Paper copies of the health & safety form will be available at sign-in on the day of your first booking.

 

 

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