FAQs

Are all camp staff qualified?

Every camp will have a Northumbria Sport member of staff as a Camp Manager, accompanied by one lead UKCC Level 2 coach. We also use Level 1 coaches and student volunteers to support the delivery of our camps. ALL staff are registered/cleared with the Disclosure Barring Service (DBS) with an ENHANCED CHECK. 

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What time can I drop off and collect my child?

Our earliest drop off time is from 08:30, with camps finishing at 17:00, however you can collect your child earlier than 17:00 if this is more convenient.

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Can I book individual days rather than a full two-day camp?

Our camps are available as individual days, or as a full block, and our booking forms reflect these options. If you have any further questions about booking options for our Holiday Camps, please contact sportacademy@northumbria.ac.uk. 

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What does my son/daughter need to bring to the camp?

It is advisable for your child to bring refreshments, a packed lunch and a water bottle. We also have vending machines and water machines on site, and will make sure children ‘top up’ their water bottles throughout the day. Please ensure your child brings a £1 coin to use the lockers for belongings, which is returnable. Children should arrive ready to play sport, so comfortable clothing and trainers are a must. Swimming kit is also required for sessions that involve the use of our Swimming Pool.

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Once I’ve made my booking do I receive anything from Northumbria University Sport?

Approximately 2 weeks prior to your camp you will receive a confirmation letter/ information pack via email which includes information on what to bring, what your child should wear, travel directions and registration forms. You can bring your registration forms with you on your first day, where we will ask for medical information and photography consent.

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What will my son/daughter do at a netball camp?

Netball camps are delivered by our community netball coaches with guest coaching by our Netball Superleague players and coaches. Children will take part in a range of drills to help develop their netball skills and gameplay. Fun games, ‘skill transfer’ sports (e.g. dodgeball, volleyball) and functional movement sessions will also be included during the days to enhance skills, coordination and decision making.

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What will my son/daughter do at a Multi-sport Camp?

Our Multi-sport Camps are designed to be fun and active. Children will take part in a range of activities and sports each day. During a two-day camp children will do a variety of warm-up/team games, specific sports and also have an Aqua Splash session in the pool and climbing session on our 12m climbing wall. 

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Do you have any part time vacancies at Northumbria University Sport?

When we do advertise for general vacancies, information is always available through the central University website at http://work4.northumbria.ac.uk/.

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How do I book an event at Sport Central?

To book your event please contact our dedicated Events and Conferences team at the following email address northumbriasportevents@northumbria.ac.uk.

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Do I need to read the Terms and Conditions before hiring a facility?

Yes, it is very important that the Terms and Conditions are read in full before you make your purchase to ensure that you are fully aware of the terms of your purchase.

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What type of events does Sport Central host?

The type of events range from 3,000 spectator events, through to conferences for 100 delegates and day to day meetings for 12 people.

To find out more please contact our Events Team via northumbriasportevents@northumbria.ac.uk.

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How can I pay for my membership?

Annual Membership can be purchased using our Memberships page. Annual membership can also be purchased in person at Sport Central. Payment must be made in full by either cash, cheque or credit/debit card before any use of sport facilities or services takes place.

Monthly membership paid by Direct Debit can be purchased using our Memberships page.  Monthly membership may also be purchased in person at Sport Central.

Direct Debit payments will be collected from your account on the 1st of each month or the nearest working day after that date and relate to the month ahead. When purchasing a Direct Debit membership, a pro-rata payment will be required for the amount that relates to the time between the membership contract being entered into and the first Direct Debit collection date. If purchasing online, this amount must be paid for by Credit or Debit Card. Payment may also be made in cash or cheque if purchasing in person at Sport Central.

Please note however that any membership contracts entered into after the 15th of the month will be liable for a longer pro-rata payment as it will not be possible due to the processing time required to collect on the 1st of the following month

Example A: If a membership contract were entered into on the 10th November, a pro-rata payment for the period 10th November to the 30th November would be payable. The first Direct Debit deduction would take place on the 1st December and relate to the month of December.

Example B: If a membership contract were entered into on the 16th November, a pro-rata payment for the period 16th November to the 31st December would be payable as the deadline for processing would have been missed. The first Direct Debit deduction would take place on the 1st January and relate to the month of January.

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I am a graduate of Northumbria University; do I qualify for student membership rate?

Student membership is only available to individuals who are on a current accredited course at Northumbria University and are registered on the Northumbria University student database. If you have graduated from Northumbria University you will qualify for Associate membership, a degree certificate is required as proof of graduation.

Retired members of Northumbria University staff, direct family members of Northumbria University staff, NUS Card Holders and 16-18-year-old bus, metro or train Card Holder also qualify for associate membership.

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I would like to cancel my membership; how do I do this?

You can cancel or modify your membership by completing an Online Membership Modification Form.

Please check our Terms and Conditions carefully to find out whether you are eligible to cancel your membership.

To ensure that we can contact you to confirm your cancellation or discuss any issues, please check that your email address is input correctly and add the domain '@northumbria.ac.uk’ to your safe senders list.

Modify/Cancel My Membership

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I am a Northumbria University staff member, what is Salary Sacrifice?

Salary Sacrifice is where an employee agrees to give up part of their annual salary for an agreed period of time (in our case one calendar year). Employees of the University who would like to take advantage of the Salary Sacrifice Scheme will be required to indicate to the University that they would like to join the scheme.  You will be required to sacrifice part of your salary in exchange for Northumbria University Sport membership.

More information can be found on the Scheme by visiting the Salary Sacrifice page.

Find out more about Salary Sacrifice

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Do I need to read the Terms and Conditions before purchasing a membership?

Yes, it is very important that the Terms and Conditions are read in full before you purchase your membership to ensure that you are fully aware of the terms of your purchase.

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Do I need to sign up for membership for a year or do you offer monthly memberships?

We offer two membership options, annual and monthly direct debit. All annual memberships runs from 1st September to 31st August of the following year irrespective of when the purchase takes place.

Monthly NORTH Fitness subscriptions are offered on a minimum three-month Direct Debit contract period. You may not cancel your membership in this period other than in accordance with section 2.14.5 of the Terms and Conditions.

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