FAQs

Membership Terms and Conditions

All customers who purchase a membership from Northumbria University Sport must read and agree to the following Terms and Conditions documents:

1. Northumbria University Sport Terms and Conditions

2. Northumbria University Sport Membership Types and Prices

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TEAM & CLUB Membership Documents

 

As a CLUB or TEAM member do I need to read any additional documents or policies?

Yes, to validate your membership you must confirm you have read the following documents by checking the boxes in the 'My Account' area of your your Northumbria Sport account

  1. Team Northumbria Athlete Agreement
  2. Northumbria Sport Health & Safety for Sports Club Guide
  3. Northumbria University Travel Risk Assessment

Sport Scholarship Terms and Conditions

1. Northumbria University Sport Scholarship T's & C's.pdf

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How can I pay for my membership?

Annual Membership can be purchased using our Memberships page. Annual membership can also be purchased in person at Sport Central. Payment must be made in full by either cash, cheque or credit/debit card before any use of sport facilities or services takes place.

Monthly membership paid by Direct Debit can be purchased using our Memberships page.  Monthly membership may also be purchased in person at Sport Central.

Direct Debit payments will be collected from your account on the 1st of each month or the nearest working day after that date and relate to the month ahead. When purchasing a Direct Debit membership, a pro-rata payment will be required for the amount that relates to the time between the membership contract being entered into and the first Direct Debit collection date. If purchasing online, this amount must be paid for by Credit or Debit Card. Payment may also be made in cash or cheque if purchasing in person at Sport Central.

Please note however that any membership contracts entered into after the 15th of the month will be liable for a longer pro-rata payment as it will not be possible due to the processing time required to collect on the 1st of the following month

Example A: If a membership contract were entered into on the 10th November, a pro-rata payment for the period 10th November to the 30th November would be payable. The first Direct Debit deduction would take place on the 1st December and relate to the month of December.

Example B: If a membership contract were entered into on the 16th November, a pro-rata payment for the period 16th November to the 31st December would be payable as the deadline for processing would have been missed. The first Direct Debit deduction would take place on the 1st January and relate to the month of January.

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I am a graduate of Northumbria University; do I qualify for student membership rate?

Student membership is only available to individuals who are on a current accredited course at Northumbria University and are registered on the Northumbria University student database. If you have graduated from Northumbria University you will qualify for Associate membership, a degree certificate is required as proof of graduation.

Retired members of Northumbria University staff, direct family members of Northumbria University staff, NUS Card Holders and 16-18-year-old bus, metro or train Card Holder also qualify for associate membership.

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I would like to cancel my membership; how do I do this?

You can cancel or modify your membership by completing an Online Membership Modification Form.

Please check our Terms and Conditions carefully to find out whether you are eligible to cancel your membership.

To ensure that we can contact you to confirm your cancellation or discuss any issues, please check that your email address is input correctly and add the domain '@northumbria.ac.uk’ to your safe senders list.

Modify/Cancel My Membership

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I am a Northumbria University staff member, what is Salary Sacrifice?

Salary Sacrifice was a scheme where employees had a NORTH membership that was taken from their pay before tax, saving them money. The scheme has now been removed by our government and is no longer available. Current salary sacrafice will have their membership price honoured until 12 months after the sign up date (until 31st March 2018 at the latest. 

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Do I need to read the Terms and Conditions before purchasing a membership?

Yes, it is very important that the Terms and Conditions are read in full before you purchase your membership to ensure that you are fully aware of the terms of your purchase. You will also be accepting our Health Commitment Statement when joining, which can be read here.

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Do I need to sign up for membership for a year or do you offer monthly memberships?

We offer two membership options, annual and monthly direct debit. All annual memberships runs from 1st September to 31st August of the following year irrespective of when the purchase takes place.

Monthly NORTH Fitness subscriptions are offered on a minimum three-month Direct Debit contract period. You may not cancel your membership in this period other than in accordance with section 2.14.5 of the Terms and Conditions.

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