With government guidelines changing rapidly we will keep our social media channels updated regarding closures and any change to restrictions. Please also view our Keeping Safe procedures if you plan to take part in activity with us. If your question isn't ansered below please visit the Northumbria Sport App which is full of updated information about what we have on offer or contact us email@example.com
A. Will I need to book a slot in the gym / pool to use it
Q. Yes, you will need to select and book a timeslot on our App. It's important to stick to your time and not arrive too early. You will gain access as usual using your swipe card. Find out more about our Keeping Safe procedures here
A. Will Group Exercise Classes be different?
Q. We want to try and keep your experience as 'normal' and enjoyable as possible. You will need to book a place on a class as normal and numbers will be limited in line with social distancing measures. As we need to reduce the numbers in the classes we are increasing the number of classes we offer including a brand new VIRTUAL series of classes available at Sport central.
Q. Can I stop my Fitness Membership Direct Debit?
A. To make it easier for you, we froze ALL Direct Debits when we were closed due to lockdowns, these will have automatically restarted once we reopened. If you wish to cancel please use the Membership Cancelation Form
Q. Can I stop my Salary Deduction Fitness Membership?
A. To make it easier for you, we froze ALL Salary Deduction memberships when we were closed due to lockdowns, these will have automatically restarted once we reopened. If you wish to cancel please use the Membership Cancelation Form
Q. I paid upfront for my 2020/21 Fitness Membership; will I get any refund?
A. Yes, we will extend your membership for the amount of time we were closed OR if you prefer, we will refund you the pro rata amount for the time we were closed. We will contact you towards the end of your membership term.
Q. I have made a court or pitch booking and paid for this booking in advanced, but the facility is now closed, will I get a refund?
A. Yes, all bookings paid for in advanced will be automatically refunded if we are forced to close due to lockdown.
Q. When will I be able to make a new/rearranged booking for an event or activity?
A. We will start taking them again once we reopen the facilities following government and University advice.
Q. Will the BUCS competitions start again in September 2020?
Many of our student sport club members compete in British University and College Sport (BUCS) events, leagues and knockout competitions that typically start in September each year. With safety and student experience at the forefront, a decision was made by BUCS to postpone the competition structure until January 2021.
Students will still have the experience of competing in this quality inter-university competition structure within a more condensed sporting calendar that will run between September and April 2021.
The season will be considered a bridging season with no promotion or relegation at the conclusion of the competition.
Q. Will Northumbria still be offering sports scholarships for the 2021-22 year?
Yes, we are committed to supporting talented student athletes to combine both their sport and study and therefore will still be providing support through our sport scholarship scheme. Applications are currently open and will close on 1st September 2021. Further information on our sports scholarships can be found at https://northumbriasport.com/sport-and-activity/scholarships
Q. I was using my volunteer/internship opportunity as placement hours, will I be penalised for not completing it?
A. You will receive guidance directly from the placements team and your faculty regarding your placement. We understand that there will be an increased level of flexibility in the ways in which you can complete it. Please make contact with them and read the updates on the student portal in the first instance